Common Concerns

During the past couple weeks, we have received a number of calls from prospective customers looking to make a change from their current transformer and electronic suppliers. These types of calls are not out of the ordinary.

What made these recent calls so interesting was the similarity in what people told us they were hoping to improve by sourcing products from STC. The number-one area of concern: Supplier Responsiveness.

Each caller was looking for a supplier that could offer quick turnaround of prototypes, the ability to make design changes—and ship updated designs—quickly, and the ability to answer questions without having to forward the questions on to an overseas manufacturer, and then wait for the answer.

There are other concerns of course, such as quality of product, component lead times, and price. However, these matters are often addressed, at least in part, by overall responsiveness.

“Our turnaround time for prototypes and design changes is usually much better than the standard six to eight-week turnaround time for most other manufacturers,” says Design Engineer Les Vaughn. “Customers appreciate being able to call or email when they need an answer to a specific question about a part, to get the answer quickly—and to have confidence in the answer.”

Another common question is whether our products are made in the USA, and beyond that, whether any of our products are outsourced. Customers may be required to meet federal requirement, or may simply wish to avoid the hassle of overseas orders.

“One-hundred percent of our products are made in the USA,” says Vaughn. “Overseas orders typically require large shipment amounts, and then you have the long lead times for the shipment. Customers of STC just don’t have to concern themselves with those things.”

Vaughn continues, “Customers of STC also know that we’re ISO 9001 certified and have been for many years. So providing quality products, quick answers, and being responsive otherwise is just a part of what we do.”